Consumer Protection

Consumer Protection Laws are fairly recent pieces of legislation, protecting consumers against exploitation in unfair transactions.

The main two Acts protecting consumers’ rights are:

• The National Credit Act 34 of 2005; and
• The Consumer Protection Act 68 of 2008;

For Businesses, we provide the following services:

• Review of Contract Terms and Conditions, to ensure compliance with the Consumer Protection Act and/or the National Credit Act;
• Advice on and drafting of responses to the relevant Ombud or Consumer Commission;
• Transactional Policies and Procedures;
• General Consumer Protection Advice and Guidance.

For Consumers, we provide the following services:

• Advice on your Rights and Remedies as a Consumer in terms of the Consumer Protection Act and the National Credit Act; and
• Lodging of Disputes with the relevant Ombud or Consumer Commission.